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I grew up eating at this place. So I ordered from Aylmer BBQ looking forward to eating their General Tao Chicken. For years, I would recommend this dish to people. Coming back to town, I decided to order from here.
Wow, I was extremely disappointed!
The white rice was undercooked, the batter on the chicken was very wet & soft, and the sauce was not the same tasty amazing sauce it was years ago. It seemed as though the rice was from yesterdays leftover - cold & dry, and the general tao chicken was left sitting in the sauce for hours.
I decided to call to let them know that I was unsatisfied with their food because it's not fair to pay for a product or service and not receive exactly what you wanted and expected.
This is called having great customer service. First, you need to own up to your mistake, which they never apologized. Only made excuses! Second, you offer your customer who pays your bills three options. 1- Refund your client fully, 2- Offer to take another order, or 3- Give a credit for the next time. Again, this is called having great customer service to keep your loyal customers happy and satisfied.
So, let's look at what they offered me. Aylmer BBQ offered me to take another order so I did. I asked for egg rolls. Now, let's look at how much the egg rolls cost $1.45 each and the general tao chicken cost $12.90. How many egg rolls fit in a general tao chicken? The answer is 8.9 egg rolls, round it up to 9. Guess how many they offered to give me?
5 egg rolls
What this means is they stole money from a single mother and a full-time student - $6!!!! If I knew they were this desperate for my $6, I would have offered them more.
The point is about treating your customers with high value because we are the people that make it possible for restaurants to make money, to stay in business, and pay for your lifestyle. When you bite the hand that feeds you, it says a lot about their mission as restaurant owners.
I will never return! Not because the food was bad but because the customer service was poorly managed and the problem was not resolved. I did receive my five egg rolls but I'm still not satisfied because the solution was not fair. They got their food back and I was left overpaying for a mistake they made.
Great Mother's Day Brunch! Very pleasant and wonderful food.
I've visited Wasabi many times and really like the innovative and unique sushi rolls. I brought my family there for Mother's Day. The restaurant was not as busy as usual but the service was very slow. We waited almost an hour for our appetizers and many of the items we ordered were missing. The rolls we ordered looked like they were not rolled properly and fell apart on the plate. I was disappointed by the service last evening. It is usually pretty quick and well presented.
great ambience, attentive and upbeat wait staff and AMAZING food!
Wonderful evening as always. Great service, great food, and great martinis.
Awesome food! Could be a little quicker on delivery but all was delish!
Correct...mais pas plus. Il y a 12 ans, j'y avais été et c'était tout simplement sublime. Plus maintenant
This is the place to be on Wednesdays! Make sure you make a reservation for this night, the booking tool is very convenient off their website. Great atmosphere, martini menu, and nibbles! Staff is always friendly and nice. The Buzz is definitely one of Bank Street’s gems!
The Buzz has an amazing brunch and great service at a reasonable price. Really enjoyed the Crabbie Bennie and especially the mimosas- but not untill 11 am (this is Ontario remember!) I highly recommend this restaurant.
Great daily drink menu
Food was excellent and service great
My boyfriend and I are for the first time at buzz. We absolutely loved it. The food, drinks, and staff we all excellent. Thanks for making it a wonderful night for us!
Good location and service but while nominally Japanese, it's not very authentic.
Great food, great service!
Dinner was excellent again at Allegro's last night. The service was wonderful per usual. I highly recommend this restaurant. Great food and wonderful people.
Food and service in Wasabi are consistently and reliably very good.
Great atmosphere, great food, and wonderful staff! Our server is was a new employee (second day on the job) and he handled everything so well, we could overhear the manager instructing him how to improve his service. Kudos to both the manager and new employee as everything was very well executed and we appreciate that Kinki Lounge really puts emphasis on great service!
Service was great but the food and the cleanliness was just so disappointing, the place is in major need or repair. I had pizza with great expectation but boy was I wrong. The crust was like cardboard, barely any sauce, just a big disappointment. I brought the left overs home and my son who loves left over pizza said, wherever you got that pizza, don't ever go back. I agree with him. My husband had spaghetti and his plate looked like a bowl of chilli, he even had to ask for more noodle of course at extra cost.
sorry but this was just a very bad experience.
Wow, not the same quality of food!
I love this restaurant! From the attentiveness of the servers to the wonderful food, this is a definite favourite when heading out for Italian fare. Everything is made to order, always fresh and perfectly prepared. Wine list is terrific! The price point is reasonable for Little Italy. I highly recommend this restaurant when wanting a quiet intimate dinner or for a celebratory meal.
Pleasant staff, food nicely presented, We continue to return for the steak/frites.
Restaurant was "Buzzing" which was awesome on Friday night at 6:30. Did not have enough staff on though, so service to get drinks was very very slow. The waitress was doing her best.
We were a party of six and most ordered burgers which were fine. I ordered the jerk chicken Poutine which was not very good. Mushy sweet potatoe, not hot and bits of chicken shredded in. I did not taste any "jerk" species at all. Waitress was too busy to come back until the end of our meals so I could not let her know, I was hungry so I ate everything anyway.
I would come back for drinks, but I am not sure about dinner.
Excellent food and service as always. It was Tuesday so brought my own wine. I’d highly recommend the Buzz!!
Again we had a wonderful meal. We always come back here for the great food and unrushed service. Try it, you’ll return.
Very loud, had to move tables, one flat beer and no cheese on a cheese burger but they were very busy so maybe not typical
Ottawa’s finest Japanese resto!
As always; a convivial place with great service and excellent food.
Outstanding brunch! Great food great service. Thank you!
Unique and delicious chef specials. The owner went out of his way to make our anniversary dinner extra special!
Our dinner was a pleasurable experience as always, and both food and service were good. We tried the newest item on the menu—Pad Thai—and were happy with it so much so that we hope it is included as a permanent item on the menu in future. We'll be back soon to find out!
Excellent! Everyone loved their meal.
The Buzz is a long-time favourite for me and my friends. We've enjoyed this resto for many years. I recommend without hesitation.
This was our second time at The Buzz. Last summer we popped in with a couple of friends from Australia and had a fantastic time. We were anticipating the same wonderful cuisine, artfully presented like last time and I wasn't disappointed. The food was delicious and presentation gets high marks. The services was, in one word, excellent. I highly recommend the The Buzz and will be back again very soon.
Drinks were professional quality. Sushi rolls were best I’ve had, in Ottawa; great flavour, excellent combinations. And the Saki Bombs sank perfectly! All and all a great time!
The Restaurant has an quiet environment. I loved the music playing and the service. The food is exquisite. Very much recommend it.
A wonderful restaurant. Met colleagues for dinner and really enjoyed the atmosphere and the martinis.
Wev were there on a Saturday afternoon, and it wasn't very busy. I wonder why because it was excellent. For appetizers we had their Garlic edemame, and they are so goood. We also had fish tacos, you get two, and they could be a meal themselves. The best fish taco I ever had. Main course was sushi, we had two rolls - both very good.
Excellent meal and service!
Food and service I don't really have a complaint as I am a regular there. However 1 Friday night with some friends 8 of us, there was a girl named Roxanne Tarot Reader/Psychic. We talked did some readings etc. Turns she's a con and fraud no psychic ability she manipulated my friend out of a lot money. Telling her what she wanted to hear about her relationship leading her on, giving her false hope and then Roxanne used her condition as a sob story etc. She was ashamed of it and we didn't find out right away. It happened over couple of months. Because of this we will never return to the restaurant only because the Lounge should be more vigilante as to who they hire. As well it would be an awful reminder. This has pissed off us off and we pitched in to help our friend but could not come up with all the money.
This place is awesome: great location, cool decor, super service, and most important the food is AWESOME.
Was excited to try the rebuilt Naples Pizza after having gone to the previous restaurant on many occasions since the 1980's....
Food quality - Ordered the Naples "Special" Lasagna which is a perennial favourite through the years . Was served a very tasty dish (with a premium price), however, was not hot but rather warm (my companion had the same) and no bread/buns accompanied the dish (at the price paid it should be an automatic accompaniment).
Service - Were served our appetizer (fried zucchini), however, were not given plates nor napkins ....that's an imperative. When asked, server returned a few minutes later with cutlery wrapped with a napkin (thanks).....Lasagna was served shortly afterwards and chili peppers were requested....waitress returned a few minutes later (again) with requested. No additional drinks/water was offered although my companion had finished her drink about halfway through the meal. At the end of the meal bill was promptly offered (no....would you like anything else, etc.).
In closing, food and service was mediocre for the price paid and I'd also like to note that ordering was done in french so there was no communication problem. Would I return? At $65 for 2 plus tip, I think my hard earned dollars will go elsewhere as it was clearly a major disappointment ....
The food was fabulous (we had the PB burger with greens and fish and chips) - fresh and delicious. Lots of TVs to watch the game and spot on service. Would definitely recommend the stop.
Food and atmosphere were great. Wish our server was a little more engaged with our table and more knowledgeable of the menu especially with all the different kinds of sushi.
Would defiantly visit again though in the summer as we were told there was a fantastic patio.
Amazing food and excellent service. My son was invited to sit and watch the sushi chefs at work! He loved it. We love this place.
Had a great time. Made a reservation for 7 ppl for 6pm. A couple of people arrived 30 mins early early and they were able to seat us right away while we waited for the rest of the party to arrive. Good food, great service. Will definitely return.
The LGBT-friendly atmosphere, music, decor, service, and 'feel' of The Buzz is most excellent! Good selection of wines. As an 'out' lesbian couple, we both felt safe and totally comfortable. My gal and I had the Varutharacha ... she had chicken and I had shrimp ... both very good. That being said, as I don't eat red meat or fried food, my choice was severely limited in the 'Mains'. I would have ordered an appetizer is there had been a choice of a couple of salads or a more interesting soup. I was surprised that there is no 'Salad' section on the menu. A tad too much fried food for me ... from the chips to the fried cheese. I'd like to see more fresh food options ... everything offered is cooked.
Incredible service, amazing food, artistic and tasty martinis!
Great seating, unique decor. It was good to be back. And there was a complimentary birthday dessert!