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Monday, December 20, 2021
We have been customers for 4-5 years. Because of the pandemic we have been ordering take out orders. Yesterday, despite arriving 20 minutes ahead of the estimated time that our food would be ready, the order was minimally warm. Not tasty at all when this food is lukewarm.This is the third time this has happened to us, but I assure you that it will be the last. Another important disappointment: while I waited for my order, two groups of Asian in-dining customers (10 in all) were standing at the counter near the cash waiting about 6-7 minutes, waiting to pay for their meals. Only 5 of them wore masks, despite the sign 5-6 feet away stating that masks had to be worn in the restaurant except for eating or drinking. No social distancing at the counter while they waited.The Cashier never asked them to put on their masks during this period which was unusually long ( the cashier was busy on the telephone, reason unknown to me). Again nobody was maintaining social distances. When they finally left the restaurant, I commented to the Cashier that I did not like their behaviour which was against Public Health measures for controlling the spread of the virus, but he just replied "hum". He appeared unconcerned, and he was unapologetic. Pretty poor reflection of their business model and of their values when it comes to maintaining the recommended and appropriate health standards during these very difficult times! As noted above, this will never happen to us again as we won't be ordering from Open Rice in the future.