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burger(21) fries(11) burgers(7) poutine(5) smash burger(3) american(3) nashville(3) sweet(3) price(3)I wish I could leave a good review because when everything is done well, the food here is really good. The problem is, it's often not done well. The quality of food is unacceptably variable between orders. Sometimes the food tastes amazing, other times it's really lacking. One time when we ordered the elegant fries, the parmesan was raw & not melted. Sometimes the same type of fries are excessively spicy & other times just the right amount of spiciness. More recently when we ordered the lettuce wrap, the burger was soaking in water & was covered in small pieces of lettuce when normally with a lettuce wrap the burger is sufficiently dry & has full leaves around it. We ordered the Nashville hot fries recently & it had a very strange & old aftertaste to it. I didn't want to finish them because they seemed a bit off. Also the gluten free bun used to taste great but now it has a strange sweet, cake-like aftertaste. Sometimes they forget important toppings & while this may seem minor, the prices for the fries are very high so we should at least get everything we paid for. The food is essentially expensive fast food & so at the very least the quality should be consistently good. Also many times when we order, they forget things. This doesn't just happen once, it happens often enough that when we order here we always quickly check to make sure everything has been included. This place could be good, but there is such variability between orders that it has become unacceptable, especially when the prices are so high. We're always charged full price, so the food should at least be adequate & not about to go bad.View more
Tres bonne cuisine; un service impeccable; tres gentille & tres aimable; une ambiance tres familiale qui donne envie d'y rester longtemps.View more
The decor is very outdated & grungy looking. The food was ok, but nothing special. I wish the burgers had more meat. My dipping sauce was separated. Expensive meal for what you get. Pictured: picante smash burger with onion rings & chipotle mayo.View more
One of the first burger spots in downtown Ottawa to have a secret menu & focus on good smash burgers. Their prices have always been a little on the pricey side so expect to drop close to $30 for a burger, side & drink. I think that perhaps owing to the small bank street location, the dine-in experience is nothing fancy but gets the job done. Overall, the burgers are great & good for an occasional treat!View more
best burger. made fresh & always tastes good. halal too! though i'm not a big fan of their fries, i've tried the parmasean & rosemary ones & they disappointed. same with the jalapeno cheese fries, they were really drenched in cheese & not that enjoyable. i recommend just the regular fries or onion ringsView more
good food staff & atmosphere & open late great place to stop on the way to the casinoView more
Very good burgers. My only issue was that they were quite busy & didn't give an estimate of how long my order would take. I ended up waiting about 25 minutes until they finished my order. However, I would definitely go back again, but ordering online beforehand.View more
I've ordered from here multiple times in the last few years & never have any complaints. I ordered today (Nov 7th 2023) & tried the sesame chicken fries & also got my usual american burger. Both were great & full of flavor. They also both came perfect temperature. Very pleased & will always recommend this place to my friends :)View more
Their original beef burger was amazing. Best beef I tried so far !View more
This location in Ottawa is a bit ghetto but the food is awesome.View more
I had to wait one hour to know that the driver isn’t coming .View more
BFF is a must-visit for burger lovers. The standout was Michael, who provided outstanding service, guiding us through the menu & ensuring a memorable dining experience. The burgers were delicious, & I'll be back for more.View more
Unfortunately was a let down. I had seen beautiful pictures on Instagram which is what made me want to come in & try the food. We ordered 2 burgers & the jerk poutine which ended up being around $45. It had to have been really delicious sandwiches for it to be worth that price & it just wasn’t:/ it was just an average burger. The jerk poutine on the other hand was not tasty at all. I should have known better when i saw pineapple salsa in the description but i thought i would try something new. Did not work in my favouView more
Ordered a birria burger combo & a beyond meat burger. On point food, service could improve. The place was left unhygienic but in attendees defence, he was by himself.View more
Ordered late night through door dash, was impressed would definitely order again. Really liked the special sauce they have. Fries were good but could have been cooked a bit longer still a excellent experience.View more
One of the best burgers in town, however parking is in issue.. best if you are on your feet & eat!View more
My go-to smash burger place in Ottawa, the sauce is amazing & the meat is always crispy on the outside how I like & not super thick.View more