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Restaurant: Aylmer BBQ Gatineau
Aylmer BBQ 3.8

Aylmer BBQ

Aylmer
$

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Reviews for Aylmer BBQ Restaurant

3.8 with 18 ratings on OttawaRestos

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Page 1 of 1 - 11 Reviews

Always missing stuff. Can't refund & send money. Charge you online fees & won't answer your call or put you on hold. Worse service in Aylmer.View more

Jan 01, 2024
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5.0

Friendly staff good foodView more

Dec 22, 2023
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4.0

I had a craving for Chinese food & I was not disappointed! I ordered with no msg due to food sensitivity & the portion was great & Stacy the waitress went the extra step to make me a pot of decaf coffee. She also took the time to explain the menu concerning the original order that I was going to place. The food was hot & fresh! The restaurant itself needs a little TLC when it comes to the look of the benches. Not very inviting to sit on but otherwise took care of my craving!View more

Dec 13, 2023
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5.0

Awesome old school dineView more

Dec 12, 2023
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2.0

OJ is tiny af, bread sucks, western sandwich was $10 & just a tiny piece of egg between two burnt slices of white dempster. Why does this place exist? Oh right, the eggrolls are actually dope. Just take those out & otherwise avoid AT ALL COSTSView more

Nov 11, 2023
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Unfortunately, I was not impressed. We ordered a 1/2 chicken dinner. The title of the restaurant is BBQ so you would think that it would be good... but not BBQ at all more fried & not properly cooked.View more

Oct 29, 2023
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Service
Food
5.0

Amazing food I recommend the egg rolls very good home made & the best in aylme

Mar 17, 2020
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1 Review
Service
Food
5.0

Very tasty food made fresh every day & family owned. Food is very tasty & cheap

Mar 17, 2020
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1 Review
Service
Food
5.0

Very tasty & cheap food

Mar 16, 2020
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Service
Food
5.0

Very good food super satisfied with the service & very tasty food I recommend the chicken brochettes & the egg rolls

Mar 03, 2020
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1 Review
Service
Food
1.0

I grew up eating at this place. So I ordered from Aylmer BBQ looking forward to eating their General Tao Chicken. For years, I would recommend this dish to people. Coming back to town, I decided to order from here.

Wow, I was extremely disappointed!

The white rice was undercooked, the batter on the chicken was very wet & soft, & the sauce was not the same tasty amazing sauce it was years ago. It seemed as though the rice was from yesterdays leftover - cold & dry, & the general tao chicken was left sitting in the sauce for hours.

I decided to call to let them know that I was unsatisfied with their food because it's not fair to pay for a product or service & not receive exactly what you wanted & expected.

This is called having great customer service. First, you need to own up to your mistake, which they never apologized. Only made excuses! Second, you offer your customer who pays your bills three options. 1- Refund your client fully, 2- Offer to take another order, or 3- Give a credit for the next time. Again, this is called having great customer service to keep your loyal customers happy & satisfied.

So, let's look at what they offered me. Aylmer BBQ offered me to take another order so I did. I asked for egg rolls. Now, let's look at how much the egg rolls cost $1.45 each & the general tao chicken cost $12.90. How many egg rolls fit in a general tao chicken? The answer is 8.9 egg rolls, round it up to 9. Guess how many they offered to give me?
5 egg rolls

What this means is they stole money from a single mother & a full-time student - $6!!!! If I knew they were this desperate for my $6, I would have offered them more.

The point is about treating your customers with high value because we are the people that make it possible for restaurants to make money, to stay in business, & pay for your lifestyle. When you bite the hand that feeds you, it says a lot about their mission as restaurant owners.

I will never return! Not because the food was bad but because the customer service was poorly managed & the problem was not resolved. I did receive my five egg rolls but I'm still not satisfied because the solution was not fair. They got their food back & I was left overpaying for a mistake they made.

May 20, 2018
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