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1, Boulevard du Casino
Wellington St, Ottawa
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Latest Reviews
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Aylmer BBQ
Aylmer
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1.0 Overall Rating
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Service
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I grew up eating at this place. So I ordered from Aylmer BBQ looking forward to eating their General Tao Chicken. For years, I would recommend this dish to people. Coming back to town, I decided to order from here.
Wow, I was extremely disappointed!
The white rice was undercooked, the batter on the chicken was very wet & soft, and the sauce was not the same tasty amazing sauce it was years ago. It seemed as though the rice was from yesterdays leftover - cold & dry, and the general tao chicken was left sitting in the sauce for hours.
I decided to call to let them know that I was unsatisfied with their food because it's not fair to pay for a product or service and not receive exactly what you wanted and expected.
This is called having great customer service. First, you need to own up to your mistake, which they never apologized. Only made excuses! Second, you offer your customer who pays your bills three options. 1- Refund your client fully, 2- Offer to take another order, or 3- Give a credit for the next time. Again, this is called having great customer service to keep your loyal customers happy and satisfied.
So, let's look at what they offered me. Aylmer BBQ offered me to take another order so I did. I asked for egg rolls. Now, let's look at how much the egg rolls cost $1.45 each and the general tao chicken cost $12.90. How many egg rolls fit in a general tao chicken? The answer is 8.9 egg rolls, round it up to 9. Guess how many they offered to give me?
5 egg rolls
What this means is they stole money from a single mother and a full-time student - $6!!!! If I knew they were this desperate for my $6, I would have offered them more.
The point is about treating your customers with high value because we are the people that make it possible for restaurants to make money, to stay in business, and pay for your lifestyle. When you bite the hand that feeds you, it says a lot about their mission as restaurant owners.
I will never return! Not because the food was bad but because the customer service was poorly managed and the problem was not resolved. I did receive my five egg rolls but I'm still not satisfied because the solution was not fair. They got their food back and I was left overpaying for a mistake they made.
Wow, I was extremely disappointed!
The white rice was undercooked, the batter on the chicken was very wet & soft, and the sauce was not the same tasty amazing sauce it was years ago. It seemed as though the rice was from yesterdays leftover - cold & dry, and the general tao chicken was left sitting in the sauce for hours.
I decided to call to let them know that I was unsatisfied with their food because it's not fair to pay for a product or service and not receive exactly what you wanted and expected.
This is called having great customer service. First, you need to own up to your mistake, which they never apologized. Only made excuses! Second, you offer your customer who pays your bills three options. 1- Refund your client fully, 2- Offer to take another order, or 3- Give a credit for the next time. Again, this is called having great customer service to keep your loyal customers happy and satisfied.
So, let's look at what they offered me. Aylmer BBQ offered me to take another order so I did. I asked for egg rolls. Now, let's look at how much the egg rolls cost $1.45 each and the general tao chicken cost $12.90. How many egg rolls fit in a general tao chicken? The answer is 8.9 egg rolls, round it up to 9. Guess how many they offered to give me?
5 egg rolls
What this means is they stole money from a single mother and a full-time student - $6!!!! If I knew they were this desperate for my $6, I would have offered them more.
The point is about treating your customers with high value because we are the people that make it possible for restaurants to make money, to stay in business, and pay for your lifestyle. When you bite the hand that feeds you, it says a lot about their mission as restaurant owners.
I will never return! Not because the food was bad but because the customer service was poorly managed and the problem was not resolved. I did receive my five egg rolls but I'm still not satisfied because the solution was not fair. They got their food back and I was left overpaying for a mistake they made.
(by Google™ Translate)
Sunday, May 20, 2018
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The Buzz
Centretown/Downtown
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mandy
via
 Confirmed Booking
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4.5 Overall Rating
Food
Service
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Great Mother's Day Brunch! Very pleasant and wonderful food.
(by Google™ Translate)
Monday, May 14, 2018
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Wasabi Japanese Restaurant and Sushi bar
ByWard Market
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Tia
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Confirmed Booking
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3.5 Overall Rating
Food
Service
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I've visited Wasabi many times and really like the innovative and unique sushi rolls. I brought my family there for Mother's Day. The restaurant was not as busy as usual but the service was very slow. We waited almost an hour for our appetizers and many of the items we ordered were missing. The rolls we ordered looked like they were not rolled properly and fell apart on the plate. I was disappointed by the service last evening. It is usually pretty quick and well presented.
(by Google™ Translate)
Monday, May 14, 2018
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The Buzz
Centretown/Downtown
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Shar
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Confirmed Booking
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5.0 Overall Rating
Food
Service
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great ambience, attentive and upbeat wait staff and AMAZING food!
(by Google™ Translate)
Sunday, May 13, 2018
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The Buzz
Centretown/Downtown
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Gord
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Confirmed Booking
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5.0 Overall Rating
Food
Service
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Wonderful evening as always. Great service, great food, and great martinis.
(by Google™ Translate)
Sunday, May 13, 2018
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Kinki Lounge & Kitchen
ByWard Market
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Trish
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Confirmed Booking
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4.0 Overall Rating
Food
Service
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Awesome food! Could be a little quicker on delivery but all was delish!
(by Google™ Translate)
Saturday, May 12, 2018
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Kinki Lounge & Kitchen
ByWard Market
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Isabelle
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Confirmed Booking
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3.0 Overall Rating
Food
Service
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Correct...mais pas plus. Il y a 12 ans, j'y avais été et c'était tout simplement sublime. Plus maintenant
(by Google™ Translate)
Saturday, May 12, 2018
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The Buzz
Centretown/Downtown
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Tyler
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Confirmed Booking
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5.0 Overall Rating
Food
Service
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This is the place to be on Wednesdays! Make sure you make a reservation for this night, the booking tool is very convenient off their website. Great atmosphere, martini menu, and nibbles! Staff is always friendly and nice. The Buzz is definitely one of Bank Street’s gems!
(by Google™ Translate)
Thursday, May 10, 2018
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The Buzz
Centretown/Downtown
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Ann
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Confirmed Booking
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5.0 Overall Rating
Food
Service
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The Buzz has an amazing brunch and great service at a reasonable price. Really enjoyed the Crabbie Bennie and especially the mimosas- but not untill 11 am (this is Ontario remember!) I highly recommend this restaurant.
(by Google™ Translate)
Monday, May 07, 2018
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The Buzz
Centretown/Downtown
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Eric
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Confirmed Booking
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4.0 Overall Rating
Food
Service
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Great daily drink menu
(by Google™ Translate)
Monday, May 07, 2018
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Allegro Ristorante
Little Italy
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Bernie
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Confirmed Booking
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5.0 Overall Rating
Food
Service
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Food was excellent and service great
(by Google™ Translate)
Sunday, May 06, 2018
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The Buzz
Centretown/Downtown
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Natalie
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Confirmed Booking
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5.0 Overall Rating
Food
Service
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My boyfriend and I are for the first time at buzz. We absolutely loved it. The food, drinks, and staff we all excellent. Thanks for making it a wonderful night for us!
(by Google™ Translate)
Sunday, May 06, 2018
Libro Reserve
RestoCanada